Refund and Return Policy

We understand the importance of a clear and customer-friendly return policy. Our goal is to provide you with a seamless and hassle-free return experience. Please take a moment to review our return policy below:

Timeframe:
We offer a 3-day return service, unless otherwise stated in the terms and conditions or product description. This timeframe allows you to initiate a return within 3 days of receiving your order.

Eligibility: Goods may be returned if they satisfy one or more of the following criteria:

• Goods are damaged.
• Wrong size.
• Mismatched goods (wrong color or product).
• Out of stock.

Terms and Conditions:
Each order may only be refunded/returned once.
All goods returned must be maintained in their original state. They must not be used or worn, and tags and price cards must be intact. Additionally, please ensure that the original accessories (if any) and original brand packaging are included.

All refunds will only be issued to the same credit card or payment platform customers use for the original purchase.

All delivery costs, custom taxes, duties or other custom clearance charges caused from return and exchange will bear by customer side.

Dispute Resolution: In the event of any disputes, Lifehome will have the final say. We strive to provide fair and reasonable resolutions for any issues that may arise.

If you have any questions or inquiries regarding our return policy, please do not hesitate to contact us. You can reach us via email at info@lifehomehk.com. We are here to assist you and provide the best possible customer service.

Please note that our return policy is subject to change, and we recommend reviewing it periodically. We value your business and aim to continuously improve our policies to ensure your satisfaction.